Support

We're here to help

Contact Us

For any questions, issues, or feedback, please email us at:

support@yoool.app

Frequently Asked Questions

How do I hide my location?
Enable Ghost Mode from the Map screen by tapping the ghost icon. Your location will be hidden from all other users.

How many free messages do I get?
Non-premium users get 2 free messages per day. Messages reset at midnight.

How do I get unlimited messages?
Subscribe to Yoool Premium for 16 AZN/month for unlimited messaging.

How do I cancel my subscription?
Go to your device Settings → Apple ID → Subscriptions → Yoool Premium → Cancel.

How do I report a user?
Open the user's profile and tap the Report button. Select a reason and submit.

How do I delete my account?
Go to Settings → Delete Account. This action is permanent and cannot be undone.

Report a Problem

If you encounter a bug or technical issue, please email support@yoool.app with: